Refund Policy

1. Scope and general rule

The Free plan is free and no payment is taken. Pro plans have no trial; price, billing period, currency, and taxes are shown in Paddle Checkout before purchase is completed.

Unless required by applicable law, transactions are generally non-refundable. Paddle may grant a full or partial discretionary refund under its current policy. Your mandatory consumer rights always remain unaffected.

2. Withdrawal and statutory rights

Consumers in Türkiye may have a 14-day statutory right to withdraw where the right applies under Paddle's current policy. If the law where you live provides broader or non-waivable protection, those rights apply.

This policy does not limit statutory remedies where the product is faulty, not as described, or not fit for purpose.

3. How to request a refund

Use the “View receipt” or “Manage subscription” link in your transaction email, open the billing portal in CreatorQueue Settings, or visit https://paddle.net and choose “Request refund.”

For a technical issue, contact privacy@creatorqueue.app first. Include the transaction identifier and a description of the issue, but never email card details.

4. Review and outcome

Eligibility and timing are assessed using Paddle's transaction records, current policy, and applicable law. Approved refunds are returned to the original payment method where possible and, under Paddle's policy, processed within 14 days of approval.

When a refund is completed, access to the related paid plan ends and the workspace returns to Free plan limits. Invoice and transaction records may remain where legally required.

5. Subscription cancellation

Canceling a subscription does not itself refund a past payment. Cancellation through the billing portal stops renewal; unless stated otherwise, access continues until the end of the current billing period.

6. Current Paddle policy

The Paddle Refund Policy in force on the transaction date applies: https://www.paddle.com/legal/refund-policy

For refund and subscription questions: privacy@creatorqueue.app